At The Jone Collection, we take great pride in creating unique and sentimental keepsakes. While we strive to handle your materials with the utmost care and professionalism, we ask that you please read the following carefully before placing an order.
1. Customer Responsibility:
It is the customer’s responsibility to ensure that flowers, breastmilk, or any other sentimental materials sent to us are properly packaged and shipped. We are not responsible for any damage, delay, or loss that may occur during transit.
For breastmilk/ashes jewelry, we recommend following our provided storage and shipping instructions to ensure the preservation process is successful.
2. No Guarantee on Final Outcome:
Due to the natural and organic nature of the materials used, variations in color, texture, and appearance may occur. We do our best to preserve the beauty of your flowers and breastmilk, but we cannot guarantee that the final product will look exactly like the sample photos provided.
Certain factors beyond our control, such as the condition of the materials upon arrival, can affect the final result.
3. Material Handling and Preservation:
Once materials are received, they undergo a delicate preservation process. While we use the highest quality preservation techniques, natural changes in the materials may occur over time, which is normal.
We are not liable for any deterioration, discoloration, or changes that may develop after the product is delivered.
4. Loss or Damage:
In the rare event that your materials are lost, damaged, or compromised after they have been received by us, our liability is limited to the cost of the service provided. We do not assume responsibility for sentimental or emotional value associated with the materials.
5. Allergies and Sensitivities:
Our products are crafted with resin and other materials that may contain allergens. Customers are responsible for verifying any potential sensitivities before wearing or displaying the products.
6. Agreement to Terms:
By placing an order, you acknowledge that you have read, understood, and agreed to the terms of this disclaimer.
If you have any questions or concerns, please don’t hesitate to reach out to us at thejonecollection@gmail.com.
